Privacy Policy for
“Al-Nahda Residential” App

Last Updated: 2024-09-22

This Privacy Policy describes how your personal information is collected, used, and disclosed when you use the “Al-Nahda Residential” app (the “App”), as well as your privacy rights and how they are protected.

1. Data Collection and Use

Types of Data Collected:

Personal Data:

When using the App, you may be asked to provide personal information such as:

• Email: Used for certain features like receiving bill notifications and installment reminders.
• Geolocation: Enables the generation of QR codes for guests and ensures accurate sending based on your current location.
• Biometric Data (Face ID): Ensures security for maintenance requests and prevents unintended requests.

Usage Data:

Usage data is collected automatically during your use of the App and includes information such as:

• Device IP address, browser type, pages visited in the app, and visit duration.
• Mobile device information such as type, operating system, and unique identifiers.

2. Use of Your Personal Data

The company uses your personal data for the following purposes:

• Providing and maintaining the service: To track monthly bills, manage owners’ accounts, and facilitate electronic payments.
• Account Management: To register you as a user of the App and update your personal information, such as profile picture.
• Maintenance Requests: To efficiently handle maintenance requests by activating Face ID.
• Guest Notifications: To send and manage guest QR codes and ensure their secure use.
• Communication: To contact you via email or notifications about updates and special offers.

3. Information Sharing

Your personal data may be shared in the following cases:

• With Service Providers: Such as maintenance companies or electronic payment services to enhance your experience with the App.
• For Security Purposes: When using the guards’ account to scan guest QR codes, information may be shared to ensure security.
• Business Transactions: In the event of a merger or sale of assets, your personal data may be transferred.

4. Security of Your Personal Data

We take all necessary measures to protect your personal data; however, we cannot guarantee absolute security. We recommend periodically updating your account information and keeping your login details in a safe place.

5. Your Rights

• Data Deletion: You can request to delete your personal data at any time through the account settings or by contacting us directly.
• Data Modification: You can modify your personal data, including your profile picture, through your account on the App.

6. Children’s Privacy

The App is not intended for children under the age of 13, and we do not knowingly collect personal information from them.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. You will be notified of any changes by posting the new policy on this page.

8. Contact Us

If you have any questions regarding this policy, you can contact us via email: admin@lamassu.co.uk.